Refund policy

Our return policy covers 14 days after you've received your item and covers incorrect items, quality and manufacturing issues only, i.e. off-centered print, item was damaged in shipment, etc. Unfortunately, if 14 days have gone by since the day you received your order we can’t offer you a refund or exchange. To submit a damage report, simply email us at phoenixcustmcreations@gmail.com or message us on Facebook with a picture of the item in question. You will not need to send a damaged item back to us.

If you have ordered the wrong size, we are happy to offer a discount on a reorder of the same product in a different size. We include size charts on all of our apparel, so carefully check that you are ordering the correct size before placing your order to avoid any disappointments.

Items must be unused and in the same condition that you received it. Items that are washed will not be exchanged or refunded.

To be eligible for a return for an incorrect item that was shipped, your item must be unused and in the same condition that you received it. Items that are washed will not be exchanged or refunded.

To return your product, you should mail your product to:

ATTN: RETURNS

Phoenix Custom Creations

855 prospect ave

Buffalo NY 14213

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Within your return, please include a note with the following information:

Your Name
Your Order Number
Reason for Return

To complete your return, we require a receipt or proof of purchase. This can be found in your e-mail confirmation.