Frequently Asked Questions (FAQ)
Got questions? You're in the right place — here's everything you need to know.
Q: What is Eagle Phoenix Designs?
A: Eagle Phoenix Designs is more than a brand — it's a statement. We create bold, unapologetic apparel and products for those who live with pride, grit, and relentless spirit. Military, first responder, grunge, Americana — we bring it all to life with fearless style.
Q: Where do you ship?
A: We currently ship across the United States. International shipping is in the works — stay tuned, we’re just getting started.
Q: How long does shipping take?
A: Most orders are processed within 2–5 business days. Delivery usually takes 5–10 business days depending on your location. You'll get tracking info as soon as your order hits the road.
Q: Can I request a custom design or customize something I see?
A: Absolutely. Whether you want a brand-new design or a twist on something we already offer, we’ve got you. Reach out — we’ll work with you to create something that’s uniquely yours.
Q: Can I suggest ideas for future designs?
A: Hell yes. We love hearing from our community. If you’ve got an idea you’d like to see brought to life, send it our way! We can't guarantee every idea will hit the shop, but we're always listening and ready for new inspiration.
Q: Can I cancel or change my order?
A: Orders move fast once they’re placed. If you need to cancel or change something, contact us ASAP. If your order hasn’t gone into production yet, we’ll do everything we can to catch it. If it’s already being made, we’ll work with you to find the best solution.
Q: Do you offer returns or exchanges?
A: Because everything is made to order, we typically don’t accept returns. But if something’s off with your order, reach out — we stand behind our products and we’ll make it right.
Q: What sizes do you offer?
A: Most apparel runs from Small through 3XL, with some designs available up to 5XL. Check individual product listings for exact sizing!
Q: How can I contact you?
A: Shoot us an email anytime at Liz5190@eaglephoenixdesigns.com or use the Contact page on our website. We usually reply within 24–48 hours — sometimes faster.